Gillrie Institute
PBS Systems, Inc

PBS Systems

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Vendor Info

PBS is a privately owned DMS vendor from Canada that mostly targets smaller to medium-sized dealerships in the US and Canada. The company’s newest Aristo DMS solution is on a single software and database platform. Unlike other DMS vendors PBS already imbeds an array of applications into the system including a Customer Relationship Management system (CRM). PBS does not offer stand-alone software that is compatible with other DMS solutions.

Contact Info:

Features

Vendor Reviews

GS

Grace S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

Ease of use, bad on upgrades.

  • Pros

    Ease of use, easy to train staff on it.

  • Cons

    I think they grew too fast, not enough testing on upgrades. Lot's of issues every time an upgrade happens.

GS

Gayle S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

Very little training

MB

Mary B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

A lot oof things are marketed as "included" just check if the functionality of those items is what you expect

  • Pros

    All in one screens and ability to view anything relating to the customer in one click

  • Cons

    CRM is weak, Menu needs to be able to rate F&I products in order to function like a Darwin or Stone Eagle . This would truly make it "all in one"

JU

Joan U.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

very easy to work with

  • Pros

    customer service

  • Cons

    interface with 3rd parties

GM

Gerald M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

Do not use PBS

  • Pros

    There are no pros

  • Cons

    PBS is a con job

MB

Mary B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

When we installed PBS in 2019, I had no less than 36 PBS installers in my stores for "go-live" day. Their motto was "we don't want anyone to have to look for a PBS employee for help" I love that and it was the easiest install ever!!

  • Pros

    Ease of use and flexibility. The developers work directly with you to make the system customized to our stores.

HS

Hannah S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

Easy to use, terrible on upgrades

  • Pros

    Ease of use, good for Parts and Service.

  • Cons

    Terrible on upgrades, not complete for sales.

HS

Heidi S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

Very easy for new users to figure out. Needs to improve for dealers with multiple locations and consolidating reports.

  • Pros

    Ease of use in accounting. Look is much more modern than our previous DMS, CDK.

  • Cons

    Consolidated reporting is awful. Doesn't make sense why they made it only a Dashboard and not a report to be customized.

RT

Ryan T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

RW

Rachel W.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

RC

Rick C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

HS

Heather S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

DB

Darryl B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

NG

Nels G.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

PBS has been a very solid business decision for us

  • Pros

    Cost effective and Service is very solid!

  • Cons

    There are companies with more bells and whistles. But for the money PBS delivers

MB

Mike B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

BT

Barry T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

  • Pros

    easy to use.

SL

Steve L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

PBS is not on touch with the customers needs

  • Pros

    simple

  • Cons

    very cumversome

MM

Murphy M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Don't do it. They can't handle you, especially if you are a group.

  • Pros

    Some features are intuitive

  • Cons

    Old tech, laggy, and it crashes often

AE

Alex E.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

JP

Jeremy P.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

CT

Craig T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

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