Gillrie Institute
Automate

AutoMate

4.1

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Vendor Info

History

Automate DMS has been around since the dawn of the automotive dealership management system. Automate’s parent company started in the 1970’s as Wang Laboratories. Wang a competitor of IBM was very effective in the automotive space, at one point more than two thirds of all dealerships used Wang Computer system. One of Wang’s products was an F&I system named Auto/Mate.  Sadly in the transition from mainframes to PC’s Wang’s hardware business fell on hard times and in 1992 they filed for bankruptcy.

Fullum the developer of Auto/Mate was able to acquire the rights to Auto/Mate and continue it’s development. Soon after he began marketing it to dealers in the north east.  The company continued to grow and with the passing of Fullum in 1999 Mike Esposito took over the reigns. In 2005 Auto/Mate was sold to a private investor and began a growth phase that continues today.  Now Auto/Mate is the home of 135 Employees and services 1,150 Dealers nationwide.

Auto/Mate recently introduced a Multi-Point Inspection feature for its Mobile Service Solution enabling ‘paperless’ Fixed Ops processes. The company does not sell stand-alone products that are compatible with other DMS. In addition Auto/Mate focuses on developing enhancements to the current system in-house, instead of acquiring other companies.

Contact Info:

Phone Number
877 829 7020
Website
automate.com

Features

Vendor Reviews

TC

Tim C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

CR

Chuck R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

Great customer service

  • Pros

    Price

  • Cons

    None

JR

Jim R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

Dealer Socket purchase of Auto Mate has been a setback - eh support takes significantly longer to connect, and some functions are not calculating properly, and a fix is not a priority

  • Pros

    Ease of use, pricing, month-to-month, integration with CRM is VERY important (but not yet perfect

  • Cons

    The quality of service has been a major disappointment since the Dealer Socket purchase. Auto Mate was a tremendously customer focused company prior to Dealer Socket. Seems like it would not take much to get back to that.

RS

Ryan S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

User friendly

TW

Tom W.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

Support is a live person and I never waited more then 2 to 3 min.

  • Pros

    Month to Month no long contract

  • Cons

    They are a little slow compared to others to make changes or additions.

RH

Rebecca H.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

DB

Deborah B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

MM

Melissa M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

The DMS is easy to adapt to quickly.

  • Pros

    The report builder is easy to use.

GM

Gregory M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

Money

  • Pros

    Price

  • Cons

    Bought out

DS

Dave S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

Dont, since Solera purchased it has gone down the drain

  • Pros

    cost and simple

  • Cons

    parts module sucks, bare bones features

TF

Tom F.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

Best decision after migrating. Very intuitive DMS if you use it to the full potential.

  • Pros

    Cash receipts reconciliation and EOD, you are able to balance every night.

  • Cons

    After they were bought out, the User Summits were cancelled.

VM

Vince M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

It's meant to give you everything you need without too many bells and whistles. You aren't paying for the features you didn't use in your old DMS.

  • Pros

    Easy to learn and does all the things you expect from a DMS to get the job done. It was made by dealership employees who have worked every position at a dealership. Car guys.

  • Cons

    The reporting isn't the best but I'm a data guy.

KD

Ken D.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 3 months ago

DW

Dennis W.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 4 months ago

We’ve been with AutoMate for 10+ years. It’s been a good system. They continue to make improvements.

  • Pros

    F&I is solid for completing deals.

  • Cons

    Our office staff finds fault but they find fault in everything.

SR

Shane R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

The only other DMS I have ever used other than auto/mate is CDK. And Auto/mate is hands above all the CDK systems I have used in the past.

  • Pros

    The only other DMS I have ever used other than auto/mate is CDK. And Auto/mate is hands above all the CDK systems I have used in the past.

  • Cons

    The only other DMS I have ever used other than auto/mate is CDK. And Auto/mate is hands above all the CDK systems I have used in the past.

JL

Joseph L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

DD

Doug D.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

Automate appears to be the best reasonable option.

  • Pros

    Price and most recently add-ons coming.

  • Cons

    Not really having issues with anything at the moment. We are going to be upgrading to their ERO and AutoPoint shortly. Let's hope we remain friends.

JL

Justin L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

MS

Michael S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

You get what you pay for I went with a low cost provider and month to month contract

RM

Robert M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

RC

Rob C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

you get what you pay for

  • Pros

    easy to understand functions

  • Cons

    you have to go from one screen to another to complete tasks

RT

Robbie T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

does not have enough usable function for automotive service department

  • Pros

    ease of use

  • Cons

    limited functions

RL

Ralf L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

DS

David S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

DS

Denny S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

DY

Draper Y.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

Does not have a pricing guide.

  • Pros

    Easy to use and train.

  • Cons

    Poor report generator and no estimation software.

GM

Gary M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

GM

Glen M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

GM

Gary M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 7 months ago

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