CDK GLOBAL

Vendor Info

Creating Connections That Move Automotive Retail

Trusted by nearly 15,000 dealer locations, CDK Global connects you to world-class dealership software solutions that work together to help you reach your potential.

Features

Vendor Reviews

Blake C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

John P.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Works pretty well for us but only because we have been on it for years

C G.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

We were down for 10 days. We never heard from CDK other than the boilerplate announcements and emails from corporate. They didn't send us an email to tell us we'd be back on. Just on day 11 it worked again.

Pros

Manufacturer integration and the ability for it to be a "one stop shop". They have tons of features and products.
Cons

Help when you need it is sorely lacking. Either they don't have enough people or motivated ones. This is my impression BEFORE the hack and 10 day outage. I do not feel valued as a customer at all, and we spend plenty.

Christian C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

dam B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Christopher D.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

The cyber incident has put a dark cloud over CDK.

Andy E.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

DMS has been down for over a week. Costing us thousands in revenue.

Brian H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Do your homework. Evaluate your needs. Consider your staff's ability to maximize the utilization of the DMS functions.

Pros

Ease of use and familiarity of the system. Maximizes my staffs time.
Cons

Recent updates have hindered productivity. Help from CDK takes too much effort and time

Thomas C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

cyber attack compromised the entire system

Pros

none
Cons

no security at their servers

Paul S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Don't do it there are better options CDK has terrible support & charge an arm & a leg for that support & the system has not changed or evolved over time. It's a monopoly because it's A necessary evil that dealers must have and they know it and take advantage of that

Adrian B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

It is an enterprise solution, not for the single rooftop site.

Pros

Multi Store integration
Cons

It's a large and complex system that doesn't always play nice with 3rd party vendors.

Colin M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

think again

Pros

not sure
Cons

massive otage they were not prepared

Kai R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Coury M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

ArchIc functionality carried over from Unix.

Pros

Good functionality with E Leads and other systems such as Homenet and Dealerslink.
Cons

Customer service and cost.

Connor M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Too many software companies add ons.

Alex K.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Kevin O'Brien S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Request trainers in the dealership working alongside staff.

Pros

Good integration
Cons

Poor customer service & poor onsite dealership training. They want to do virtual training & take path of least résistance. Get out into dealerships & train our people; otherwise you will loose a long term customer

Tiffany E.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

OLD SCHOOL PROGRAM.

Elia A.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Alan B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

It is a robust DMS that can do most anything you would want to do but you need to know how to interact with the interface. the steps are not apparent.

Pros

Robust
Cons

Support is not the best

Ann H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Lorraine T.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Chris R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Greg B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Boris C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Pros

Integration with trucks manufacturers
Cons

System could be faster and more update to date regarding easier access.

Tyler W.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Cons

HACKED...WE'VE BEEN DOWN FOR OVER A WEEK

Stefanie W.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Helen O.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

WOULD HAVE BEEN DIFFERENT ANSWERS BEFORE THEY GOT HACKED AND I AM HAVING TO HAND WRITE CONTRACTS AND CAN'T LOOK UP SQUAT

Pros

NADA AT THIS POINT
Cons

NOT WORKING

Tad K.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Dont

Cons

Click click click click click click click click click click click click

Benjamin S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Make sure the set ups are correct

Pros

We know how to use it
Cons

Too many screens to jump around in

Brandon C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Not customer focused

Pros

Supports OEM requirements
Cons

Security not up to par. CDK outsourced most of their tech support overseas in th epast few years and it is hard to understand the 3rd party people and they do not act quickly to resolve issues.

Eric H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Best out there for the time being. I think they are going to have some strong competition soon.

Pros

Most complete DMS in the market today.
Cons

Todays issues 6-27-24 day 8! The training and follow up is lacking.

Brian C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Have a good, local IT company

Pros

Ease of use isn’t bad great contract compared to prior Reynolds contract
Cons

Turned us off due to recent hack

Mark R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

CDK is a complex system that has a good set of features

Cons

The ongoing training is a weakness. Whenever a new feature comes out, it is your responsibility to figure out how to utilize the new feature

Dave R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Greg B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Matt M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

dont

Pros

none
Cons

OLD, Outdated, Overly complicated, hard to get nay change

Mike C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

They sold us a bill of goods when we switched 18 months ago. The absolute worst decision have made in 35 years in the business

Pros

None
Cons

slow overpriced the same system running the background from 25 years ago when we switched from them

Denis L.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

John O.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

it's ok...

Ken M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

David A.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Pros

Full set of dealership applications
Cons

Legacy software with poor support

Ryan Baxter - Brother - New P.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Pros

Strong functionality for Fixed Ops...
Cons

Expensive, hard to learn initially, not intuitive

Chris Z.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Its been down for a week.

Pros

Everyone in our store nows how to use it.
Cons

They've been down for over a week.. Their customer support sucks. They've been hiding under a rock the last week while the system has been down. Terrible customer service for $16,000 per month.

Joey C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

You pay for what you get, and what you lose you won’t realize till it’s too late

Pros

Cheaper than R&R
Cons

Reporting is terrible, it’s incredibly slow and freezes all the time. There’s so much involved in making the slightest change, you need to have the foresight to know what other areas you need to adjust for your change at the same time.

Paul C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

It's overall a mess, reports are horrible and you can't trust the numbers it produces

Pros

prevalance
Cons

everything

Clinton M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Erika R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Don't.

Pros

I don't know that there are any that the others don't do as too.
Cons

Trying to train people is a nightmare.

Justin H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Rob R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Ask them how they deal with cyber events. Lol

Pros

Cloud storage is not in my control maybe that’s a good thing.
Cons

Cloud storage so I have to hope they are up to access daily features.

Michael W.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Hands on training to assure that the client has the opportunity to maximize use - pulling teeth is not the answer

Pros

Understanding and navigating
Cons

Add ons don't always mate

Matt M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Kate Faupel G.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

It’s clunky and old. Requires a lot of steps. Definitely does not look like modern software. It works, but it’s not great.

Pros

Scanned documents, digital deal jackets, desking tool is easy
Cons

Clunky, hard to make custom reports, lot of steps to complete tasks. Service ROs take forever to write. Parts inventory hard to control. Cyber attack!!!!!

Krista M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

JK D.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Ronnie C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

These ratings are without consideration for the current outage.

Pros

Does everything- if you can figure it out.
Cons

support has been bad for a couple of years, hard to train new people, feels very fragmented and old across the different functions. Smartt is not good. No real texting integration

Andy H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Matt M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Miles B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Antiquated software and expensive for what you get. However, it's like your drunk Uncle at Thanksgiving; a pain-in-the-ass but you'll miss him when he's gone. Until this current ransomware attack, the good thing CDK had going for it was that it was dependable.

Pros

Dependable until the outage
Cons

OLD software, hard to train new employees, very cumbersome to work with in many ways.

Gary H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Don't get this if you ever want help from the assistance line

Pros

I know the system since I have used it for years
Cons

It doesn't work half the time.

Andy W.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Lora L.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Steve V.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Marisa N.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

ha hahahahahahahahahaha

Chuck A.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

DONT DO IT

Pros

Accounting loves it.
Cons

Obvious problem. They got hacked. But even before that they sucked and their customer service went to zero a long time agol

Ciro B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Ryan A.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 9 months ago

Sharon R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Judy S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Hans S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

I don't really use it.

Pros

I don't really use it.
Cons

Today is day 3 of it being unavailable because of a cyber security incident.

Jeremy M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Need better reporting and easier reporting As well as customer management

Pros

Its a good system much easier to use than others
Cons

Reporting and customer management functionality Also, customer service is not great by any means

Alexander B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Price

Pros

compliance
Cons

change

Troy M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Don D.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Liz Yost - G.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Mitch H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

George L.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

training

Cons

TOO MANY CLICKS

Derek T.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Ashley W.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Dan E.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Pros

user friendly
Cons

horrible customer service

Michael S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Cons

CDK is still A sales driven company. On going training is poor.

Terry O.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

CDK is trying to improve there offerings and customer service

Pros

stability and reliability
Cons

cost and customer service

Jon H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Allen B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Henry F.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Candy M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

James (Jimmy) G.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Great and helpful reps. This DMS provides all the service that we need.

Pros

Helpful and personable representatives. CKD provides all services that a dealership could need. They routinely update and improve the software to keep the system pertinent and relevant to the changing world.
Cons

First level support typically reads from a manual and it is not always material to the problem. Evaluated support

Frank H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Mike W.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Bill G.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Jeremiah C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Every update makes the system more buggy.

Pros

It's well established, so transfer employees are usually familiar.
Cons

Poor customer support. Base support is outsourced obviously, they read from same manuals we do before we'd even call them. There are a ton of bugs and feature requests that don't get implemented. They are trying to push new "features" that just make the system more clunky and difficult to use.

Jon B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Brian G.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Support has become very poor over the last 2 years and it seems like they are investing in areas the dealer doesn't see, which I don't udnerstand

Pros

They rarely change anything so once you're used to how something works you can become pretty efficient with it
Cons

Poor reporting, seems very outdated, different areas aren't integrated

Jamie L.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

don't do it

Cons

Not user friendly. Takes multiple steps in various screens to complete tasks and you have to know the correct acronyms to get through the maze.

Jeff K.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Jackie G.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

The training was not that great. The customer service and phone assistance was great at first, now trying to get someone who knows what they are talking about is almost impossible.

Pros

I like the reports features and the executive desktop, so we always know where we are at, at any given moment.
Cons

I've been asking about creating a daily doc for 4 years. I was told that (along with our fixed op director) that CDK did not have one. Well I was looking for something else a couple of weeks agp, and low and behold I found a daily doc. Why would CDK tell us that one did not exist????

Thomas R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Good system and easy to learn but you need a champion inside the organization. Don't rely on support.

Pros

Lots of integration with other systems for next level usage
Cons

Support is bad

Brian C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

too expensive

Pros

SMARTT aka Service Edge is good ,
Cons

DRIVE

Rose C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Support has moved to another country and the representative do not have dealership and do not always understand the request for help.

Pros

Good partner with Ford. Good Sales Representative. Multiple software's melted together and not always in sync.
Cons

not easy to use, multiple functions and steps.

Peter S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

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