
CDK GLOBAL
Vendor Info
Creating Connections That Move Automotive Retail
Trusted by nearly 15,000 dealer locations, CDK Global connects you to world-class dealership software solutions that work together to help you reach your potential.
Features
Vendor Reviews
Blake C.
Reviewed 9 months ago
John P.
Reviewed 9 months ago
Works pretty well for us but only because we have been on it for years
C G.
Reviewed 9 months ago
We were down for 10 days. We never heard from CDK other than the boilerplate announcements and emails from corporate. They didn't send us an email to tell us we'd be back on. Just on day 11 it worked again.
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Pros
Manufacturer integration and the ability for it to be a "one stop shop". They have tons of features and products.
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Cons
Help when you need it is sorely lacking. Either they don't have enough people or motivated ones. This is my impression BEFORE the hack and 10 day outage. I do not feel valued as a customer at all, and we spend plenty.
Christian C.
Reviewed 9 months ago
dam B.
Reviewed 9 months ago
Christopher D.
Reviewed 9 months ago
The cyber incident has put a dark cloud over CDK.
Andy E.
Reviewed 9 months ago
DMS has been down for over a week. Costing us thousands in revenue.
Brian H.
Reviewed 9 months ago
Do your homework. Evaluate your needs. Consider your staff's ability to maximize the utilization of the DMS functions.
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Pros
Ease of use and familiarity of the system. Maximizes my staffs time.
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Cons
Recent updates have hindered productivity. Help from CDK takes too much effort and time
Thomas C.
Reviewed 9 months ago
cyber attack compromised the entire system
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Pros
none
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Cons
no security at their servers
Paul S.
Reviewed 9 months ago
Don't do it there are better options CDK has terrible support & charge an arm & a leg for that support & the system has not changed or evolved over time. It's a monopoly because it's A necessary evil that dealers must have and they know it and take advantage of that
Adrian B.
Reviewed 9 months ago
It is an enterprise solution, not for the single rooftop site.
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Pros
Multi Store integration
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Cons
It's a large and complex system that doesn't always play nice with 3rd party vendors.
Colin M.
Reviewed 9 months ago
think again
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Pros
not sure
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Cons
massive otage they were not prepared
Kai R.
Reviewed 9 months ago
Coury M.
Reviewed 9 months ago
ArchIc functionality carried over from Unix.
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Pros
Good functionality with E Leads and other systems such as Homenet and Dealerslink.
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Cons
Customer service and cost.
Connor M.
Reviewed 9 months ago
Too many software companies add ons.
Alex K.
Reviewed 9 months ago
Kevin O'Brien S.
Reviewed 9 months ago
Request trainers in the dealership working alongside staff.
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Pros
Good integration
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Cons
Poor customer service & poor onsite dealership training. They want to do virtual training & take path of least résistance. Get out into dealerships & train our people; otherwise you will loose a long term customer
Tiffany E.
Reviewed 9 months ago
OLD SCHOOL PROGRAM.
Elia A.
Reviewed 9 months ago
Alan B.
Reviewed 9 months ago
It is a robust DMS that can do most anything you would want to do but you need to know how to interact with the interface. the steps are not apparent.
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Pros
Robust
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Cons
Support is not the best
Ann H.
Reviewed 9 months ago
Lorraine T.
Reviewed 9 months ago
Chris R.
Reviewed 9 months ago
Greg B.
Reviewed 9 months ago
Boris C.
Reviewed 9 months ago
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Pros
Integration with trucks manufacturers
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Cons
System could be faster and more update to date regarding easier access.
Tyler W.
Reviewed 9 months ago
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Cons
HACKED...WE'VE BEEN DOWN FOR OVER A WEEK
Stefanie W.
Reviewed 9 months ago
Helen O.
Reviewed 9 months ago
WOULD HAVE BEEN DIFFERENT ANSWERS BEFORE THEY GOT HACKED AND I AM HAVING TO HAND WRITE CONTRACTS AND CAN'T LOOK UP SQUAT
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Pros
NADA AT THIS POINT
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Cons
NOT WORKING
Tad K.
Reviewed 9 months ago
Dont
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Cons
Click click click click click click click click click click click click
Benjamin S.
Reviewed 9 months ago
Make sure the set ups are correct
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Pros
We know how to use it
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Cons
Too many screens to jump around in
Brandon C.
Reviewed 9 months ago
Not customer focused
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Pros
Supports OEM requirements
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Cons
Security not up to par. CDK outsourced most of their tech support overseas in th epast few years and it is hard to understand the 3rd party people and they do not act quickly to resolve issues.
Eric H.
Reviewed 9 months ago
Best out there for the time being. I think they are going to have some strong competition soon.
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Pros
Most complete DMS in the market today.
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Cons
Todays issues 6-27-24 day 8! The training and follow up is lacking.
Brian C.
Reviewed 9 months ago
Have a good, local IT company
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Pros
Ease of use isn’t bad great contract compared to prior Reynolds contract
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Cons
Turned us off due to recent hack
Mark R.
Reviewed 9 months ago
CDK is a complex system that has a good set of features
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Cons
The ongoing training is a weakness. Whenever a new feature comes out, it is your responsibility to figure out how to utilize the new feature
Dave R.
Reviewed 9 months ago
Greg B.
Reviewed 9 months ago
Matt M.
Reviewed 9 months ago
dont
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Pros
none
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Cons
OLD, Outdated, Overly complicated, hard to get nay change
Mike C.
Reviewed 9 months ago
They sold us a bill of goods when we switched 18 months ago. The absolute worst decision have made in 35 years in the business
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Pros
None
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Cons
slow overpriced the same system running the background from 25 years ago when we switched from them
Denis L.
Reviewed 9 months ago
John O.
Reviewed 9 months ago
it's ok...
Ken M.
Reviewed 9 months ago
David A.
Reviewed 9 months ago
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Pros
Full set of dealership applications
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Cons
Legacy software with poor support
Ryan Baxter - Brother - New P.
Reviewed 9 months ago
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Pros
Strong functionality for Fixed Ops...
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Cons
Expensive, hard to learn initially, not intuitive
Chris Z.
Reviewed 9 months ago
Its been down for a week.
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Pros
Everyone in our store nows how to use it.
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Cons
They've been down for over a week.. Their customer support sucks. They've been hiding under a rock the last week while the system has been down. Terrible customer service for $16,000 per month.
Joey C.
Reviewed 9 months ago
You pay for what you get, and what you lose you won’t realize till it’s too late
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Pros
Cheaper than R&R
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Cons
Reporting is terrible, it’s incredibly slow and freezes all the time. There’s so much involved in making the slightest change, you need to have the foresight to know what other areas you need to adjust for your change at the same time.
Paul C.
Reviewed 9 months ago
It's overall a mess, reports are horrible and you can't trust the numbers it produces
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Pros
prevalance
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Cons
everything
Clinton M.
Reviewed 9 months ago
Erika R.
Reviewed 9 months ago
Don't.
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Pros
I don't know that there are any that the others don't do as too.
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Cons
Trying to train people is a nightmare.
Justin H.
Reviewed 9 months ago
Rob R.
Reviewed 9 months ago
Ask them how they deal with cyber events. Lol
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Pros
Cloud storage is not in my control maybe that’s a good thing.
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Cons
Cloud storage so I have to hope they are up to access daily features.
Michael W.
Reviewed 9 months ago
Hands on training to assure that the client has the opportunity to maximize use - pulling teeth is not the answer
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Pros
Understanding and navigating
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Cons
Add ons don't always mate
Matt M.
Reviewed 9 months ago
Kate Faupel G.
Reviewed 9 months ago
It’s clunky and old. Requires a lot of steps. Definitely does not look like modern software. It works, but it’s not great.
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Pros
Scanned documents, digital deal jackets, desking tool is easy
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Cons
Clunky, hard to make custom reports, lot of steps to complete tasks. Service ROs take forever to write. Parts inventory hard to control. Cyber attack!!!!!
Krista M.
Reviewed 9 months ago
JK D.
Reviewed 9 months ago
Ronnie C.
Reviewed 9 months ago
These ratings are without consideration for the current outage.
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Pros
Does everything- if you can figure it out.
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Cons
support has been bad for a couple of years, hard to train new people, feels very fragmented and old across the different functions. Smartt is not good. No real texting integration
Andy H.
Reviewed 9 months ago
Matt M.
Reviewed 9 months ago
Miles B.
Reviewed 9 months ago
Antiquated software and expensive for what you get. However, it's like your drunk Uncle at Thanksgiving; a pain-in-the-ass but you'll miss him when he's gone. Until this current ransomware attack, the good thing CDK had going for it was that it was dependable.
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Pros
Dependable until the outage
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Cons
OLD software, hard to train new employees, very cumbersome to work with in many ways.
Gary H.
Reviewed 9 months ago
Don't get this if you ever want help from the assistance line
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Pros
I know the system since I have used it for years
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Cons
It doesn't work half the time.
Andy W.
Reviewed 9 months ago
Lora L.
Reviewed 9 months ago
Steve V.
Reviewed 9 months ago
Marisa N.
Reviewed 9 months ago
ha hahahahahahahahahaha
Chuck A.
Reviewed 9 months ago
DONT DO IT
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Pros
Accounting loves it.
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Cons
Obvious problem. They got hacked. But even before that they sucked and their customer service went to zero a long time agol
Ciro B.
Reviewed 9 months ago
Ryan A.
Reviewed 9 months ago
Sharon R.
Reviewed 10 months ago
Judy S.
Reviewed 10 months ago
Hans S.
Reviewed 10 months ago
I don't really use it.
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Pros
I don't really use it.
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Cons
Today is day 3 of it being unavailable because of a cyber security incident.
Jeremy M.
Reviewed 10 months ago
Need better reporting and easier reporting As well as customer management
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Pros
Its a good system much easier to use than others
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Cons
Reporting and customer management functionality Also, customer service is not great by any means
Alexander B.
Reviewed 10 months ago
Price
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Pros
compliance
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Cons
change
Troy M.
Reviewed 10 months ago
Don D.
Reviewed 10 months ago
Liz Yost - G.
Reviewed 10 months ago
Mitch H.
Reviewed 10 months ago
George L.
Reviewed 10 months ago
training
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Cons
TOO MANY CLICKS
Derek T.
Reviewed 10 months ago
Ashley W.
Reviewed 10 months ago
Dan E.
Reviewed 10 months ago
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Pros
user friendly
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Cons
horrible customer service
Michael S.
Reviewed 10 months ago
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Cons
CDK is still A sales driven company. On going training is poor.
Terry O.
Reviewed 10 months ago
CDK is trying to improve there offerings and customer service
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Pros
stability and reliability
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Cons
cost and customer service
Jon H.
Reviewed 10 months ago
Allen B.
Reviewed 10 months ago
Henry F.
Reviewed 10 months ago
Candy M.
Reviewed 10 months ago
James (Jimmy) G.
Reviewed 10 months ago
Great and helpful reps. This DMS provides all the service that we need.
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Pros
Helpful and personable representatives. CKD provides all services that a dealership could need. They routinely update and improve the software to keep the system pertinent and relevant to the changing world.
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Cons
First level support typically reads from a manual and it is not always material to the problem. Evaluated support
Frank H.
Reviewed 10 months ago
Mike W.
Reviewed 10 months ago
Bill G.
Reviewed 10 months ago
Jeremiah C.
Reviewed 10 months ago
Every update makes the system more buggy.
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Pros
It's well established, so transfer employees are usually familiar.
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Cons
Poor customer support. Base support is outsourced obviously, they read from same manuals we do before we'd even call them. There are a ton of bugs and feature requests that don't get implemented. They are trying to push new "features" that just make the system more clunky and difficult to use.
Jon B.
Reviewed 10 months ago
Brian G.
Reviewed 10 months ago
Support has become very poor over the last 2 years and it seems like they are investing in areas the dealer doesn't see, which I don't udnerstand
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Pros
They rarely change anything so once you're used to how something works you can become pretty efficient with it
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Cons
Poor reporting, seems very outdated, different areas aren't integrated
Jamie L.
Reviewed 10 months ago
don't do it
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Cons
Not user friendly. Takes multiple steps in various screens to complete tasks and you have to know the correct acronyms to get through the maze.
Jeff K.
Reviewed 10 months ago
Jackie G.
Reviewed 10 months ago
The training was not that great. The customer service and phone assistance was great at first, now trying to get someone who knows what they are talking about is almost impossible.
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Pros
I like the reports features and the executive desktop, so we always know where we are at, at any given moment.
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Cons
I've been asking about creating a daily doc for 4 years. I was told that (along with our fixed op director) that CDK did not have one. Well I was looking for something else a couple of weeks agp, and low and behold I found a daily doc. Why would CDK tell us that one did not exist????
Thomas R.
Reviewed 10 months ago
Good system and easy to learn but you need a champion inside the organization. Don't rely on support.
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Pros
Lots of integration with other systems for next level usage
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Cons
Support is bad
Brian C.
Reviewed 10 months ago
too expensive
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Pros
SMARTT aka Service Edge is good ,
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Cons
DRIVE
Rose C.
Reviewed 10 months ago
Support has moved to another country and the representative do not have dealership and do not always understand the request for help.
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Pros
Good partner with Ford. Good Sales Representative. Multiple software's melted together and not always in sync.
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Cons
not easy to use, multiple functions and steps.
Peter S.
Reviewed 10 months ago
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