Dealertrack Technologies

3.5

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(97)

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Vendor Info

History

The company has a tradition in providing popular stand-alone applications for Sales and F&I (e.g. Salesmaker Desking, emenu F&I Menu), Digital Marketing (e.g. Dealer.com CRM and Website), and Inventory (e.g. AAX and ECarList). Dealertrack recently announced a major system upgrade of its integrated DMS solution that is only available as SaaS web solution (no onsite server available). With DMS 2.0 the company made major improvements in workflow, ease of use and mobility.

Contact Info:

Phone Number

888 485 6894

Website

dealertrack.com

PDF Link

Features

Vendor Reviews

Vicky M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 5 months ago

Simon o.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

It's archaic. We still have functions that are not turned on or working properly 3 years after we started using the DMS. We had a "Remote" install during COVID.

Pros

It hasn't been hacked yet.
Cons

Certain Functions or features don't work. It's difficult to pull reports.

Eve K.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

The value for cost offered by Dealertrack is among the best

Pros

The cost and reliability of the software
Cons

Integration of other Cox products with Dealertrack is disappointing. The lack of executive summary reporting and forecasting

Aleesa W.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Just switched from R&R to Dealertrack. The reporting for Dealertrack is terrible. Hard to run a store this way!

Pros

Price
Cons

Too many to list. Horrible for accounting!

Chuck C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Joey G.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Tammy H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

accounting is easy

Pros

pros are posting contracts is easy
Cons

dont have as much control with service Repair orders being posted

Debbie R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Not the best for parts

Pros

user friendly - fairly easy to learn
Cons

doesn't track cores in parts, parts physical inventory is not easy to reconcile

Kevin K.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Lee R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

DealerTrack is on a older platform, but it gets the job done. The Accounting Department likes it which is the most important factor

Pros

It is a very powerful system and capable of doing much more than we are using. Very reasonably priced for smaller organizations.
Cons

Reporting system is not as robust as some of its competitors. Have to use their printers which are expensive.

Danny P.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Training was great and a smooth transition.

Pros

Intuitive to use
Cons

Doesn't have all the features Reynolds had but about 1/3 the cost.

Todd K.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Very basic system, few upgrades over the years. Still using 'work-arounds' for things that should be readily available.

Pros

The Help line is excellent
Cons

Not as user friendly as it could be. Limited space for ccr's, comments, etc. Many times doesn't reflect Customer Value properly. Doesn't hold the Advisor to the estimate so they can close the RO with to the wrong amount. More time consuming for Advisors and even more for Parts Dept. than Reynolds was.

Joe L.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Stephen N.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Mary H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Bob B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Judith Judith K.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Pros

simple to use
Cons

cox is taking over the automotive world! the entire system is way too costly

Rob M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Nelson L.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Pros

works well with 3rd party vendors

Seth M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Get professional help on install

Pros

All in one solution with CRM /XTIME
Cons

Primitive, support is slow. Accouting is average t best

Paul P.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Tracey S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Dave P.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Not as robust as CDK or Reynolds, but for the price difference, you can't beat it. Also, nowhere near as arrogant as the big guys!

Robert R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Pros

Ease of Use
Cons

Not able to Caputure as much BreakDown as some other Systems

Cliff M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

I don't think we have ever used all the functionality of any of our DMS systems over the years.

Pros

Response to help qustions is not good.

Frank E.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Cost effective option

Pros

Integration with Vin, Vauto etc.
Cons

Poor customer relations and contact. Difficult to find a knowledgeable Cox associate who can assist when the need arises.

John H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Be careful to receive a good setup program

Pros

Easy to use[mostly]
Cons

Cost have increase beyond our former system. We know costs are increasing but the advantage of lower cost has now dissapeared

Todd G.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Cole B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

DealerTrack is functional and is a great value DMS.

Pros

Very easy to train new employees.
Cons

It is very basic. The reporting is also not great.

Chip J.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Very simple, need an analytics tool on top of it like Dealerops

Pros

cheap, simple
Cons

Not a lot of good reporting

Dereck G.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Many integration issues with your own products. Limited characters for tech story and concerns, cuts parts off. Reporting might work but no one seems to know how. terrible interface when billing repair orders. parts side is the worst thing I have ever seen.

Pros

You can close just the customer pay part of a repair order.
Cons

everything else

Craig M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Poor reporting

Pros

Cheap
Cons

Poor reporting

Michael S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Rick K.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Poor customer service

Cons

To many clicks to navigate the system.

Larry L.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Restore the group training option available at Dealertrack site in Utah. This will provide live interaction with other system users.

Pros

Offsite access to the system when needed
Cons

Slow response to case issues on DMS360.

Nancy H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Just converted from CdK after 15 years. Too early to tell a lot on dealertrack yes

Gary W.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

PRICE

Pros

EASY TO USE
Cons

REPORTS

Bart R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Steven O.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

If you're looking for a basic DMS to do most tasks at a lower price point, it will serve the purpose and provide some value.

Pros

Price. Integration w/other COX programs
Cons

Very basic. Reporting is extremely lacking.

Stewart O.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Its a stable system that does everything it should, just doesn't have update features.

Pros

Stable, reliable
Cons

Old technology, lacks many features of neweer systems

Stacy H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Susan P.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

The GL side is dated. Reference fields are very limited on the amount of characters that can be entered. Sales, Service & Tech ID's are limited to three characters. No real user security, vehicle or deal logs. User security is pretty much all or nothing.

Pros

N/A
Cons

Items mentioned above.

Matt M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

HORRIBLE TRAINING OPTIONS

Pros

AFFORDABLE
Cons

SUPPORT STINKS

Jeff L.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Barby T.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Tim B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Do not use

Pros

It is there
Cons

No support, Reporting is not user friendly

Stefani B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Tom S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 6 months ago

Decent system with limitations

Pros

Intercompany accounting and general ease of use.
Cons

Can't lock users out at month and continue to work myself.

Bob F.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 7 months ago

Great value for money

Pros

Web based. Reasonably priced.
Cons

Not very intuitive

Marc S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 7 months ago

Jb S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 7 months ago

Mark W.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 7 months ago

Dave D.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 8 months ago

THERE ARE BETTER SYSTEMS OUT THERE

Frank D.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

DONT

Joe C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Bryan S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Mo B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Harald H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Best bang for the buck that we are aware of.

Pros

Feature/cost ratio
Cons

The various modules aren't integrated perfectly. The system was developed by piecing together a few different software programs into the current DealerTrack iteration.

Kern W.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Myles B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Tim H.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

only complaint is the parts dept (FORDEcat and DEaler track do not integrate!

Pros

na
Cons

na

Joe M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

TO MANY STEPS TO DO THE SAME THING

Antony S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

great for the price ?

Pros

Price
Cons

BASIC INTEGRATED REPORTING FOR SERVICE, and DISCOUNTING.

Barry L.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Greg B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

It Cox so it works with everything

Pros

Easy and expanding

Travis B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Evan L.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

The overall integration with other COX products is mediocre to subpar at best. Its been 8 years since they have owned all of the tools to make one cohesive environment and they have failed miserably to implement that.

Pros

Cheap
Cons

antiquated, difficult to train on, terrible we-owe process.

Stephen S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Mike C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Tom D.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Tim S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Mark M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Bryan B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

We need more contact with our Rep, more offering of training and help

Pros

Easy access, pretty much it
Cons

lack of follow-up and training since we started with Dealer track.

Mac T.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

DOWNGRADE FROM REYNOLDS

Pros

NONE
Cons

CAN'T SPLIT JOBS WITH DEPTS AND/OR WARRANTY/CUSTOMER

Rhonda M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Johnny B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Alicia F.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Cory F.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Rick B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Scott C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Cost is good, support is good. Missing things for reporting makes it harder

Pros

Great to login from anywhere if needed
Cons

Parts dept in DMS is very weak

Tony S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Reporting that is built in (as you would want it- as opposed to logging into a customer portal) is HORRIBLE - and getting a simple SERVICE report that has all you want in one report (Like Reynolds) is not possible!

Pros

simple / web based
Cons

Reporting, Coupons/Discounting and multiple techs on one line - ALL HORRIBLE compared to Reynolds/ADP/CDK

Wayne B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Michael B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Lacks the ability to email invoices from the DMS screen to any email, it will allow you to email to yourself and then email to a customer etc.

Pros

Simplicity but it is to basic.
Cons

To many steps to complete a process which allows room for error, unable to print a repair order from another program, dealertrack does not grant access to anyone other than Xtime.

Lauretta S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

USER-FRIENDLY AND TECHNICAL SUPPORT IS EXCELLENT

Pros

SIMPLE - GENERATE NICE AND CLEAN REPAIR ORDER
Cons

INABILITY TO MOVE CONCERN LINES

Jim L.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Simple to use. Limited functions.

Pros

Ease of use. Ease of training new users.
Cons

Limited functionality sometimes requires "creative solutions" to get desired result.

Josh C.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

It's a lower cost DMS, but when you add on all the other products like xTime, Vinsolutions, Doc Management, etc, the prices add up.

Pros

Great integrations
Cons

Accounts Receivable is not a balance forward, it's open item, and is a pain in the butt. Also, there are a lot of add-on products like xTime for service, that require a different subscription (the integration is good though).

Jeff M.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Pros

We moved from DDS Advantage so things like integrations and ease of use in parts, accounting, and sales is good.
Cons

Service lack shop control and Automatic Electronic Dispatching for Techs does not work well

Tom R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Jerry B.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Good not great

Pros

Cost
Cons

Limited capability

Jon D.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

About to trial DealerTrack DMS+, hoping that it addresses the weak points of the current DMS.

Pros

Affordable, integrates well with other applications, particularly ones from Cox Automotive.
Cons

Shared customer name file is tough to manage. Special Order Parts System is a kludge of functions dating back to Arkona before DealerTrack.

Jesse S.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5
Value for Money

1 2 3 4 5
Ease of Deployment

1 2 3 4 5

Reviewed 10 months ago

Nick R.

Overall Rating

1 2 3 4 5
Ease of Use

1 2 3 4 5
Features & Functionality

1 2 3 4 5
Customer Support

1 2 3 4 5