Gillrie Institute
Dealertrack

Dealertrack Technologies

3.5

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(97)
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Vendor Info

History

The company has a tradition in providing popular stand-alone applications for Sales and F&I (e.g. Salesmaker Desking, emenu F&I Menu), Digital Marketing (e.g. Dealer.com CRM and Website), and Inventory (e.g. AAX and ECarList). Dealertrack recently announced a major system upgrade of its integrated DMS solution that is only available as SaaS web solution (no onsite server available). With DMS 2.0 the company made major improvements in workflow, ease of use and mobility.

Contact Info:

Phone Number
888 485 6894
Website
dealertrack.com

PDF Link

Features

Vendor Reviews

VM

Vicky M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

So

Simon o.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

It's archaic. We still have functions that are not turned on or working properly 3 years after we started using the DMS. We had a "Remote" install during COVID.

  • Pros

    It hasn't been hacked yet.

  • Cons

    Certain Functions or features don't work. It's difficult to pull reports.

EK

Eve K.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

The value for cost offered by Dealertrack is among the best

  • Pros

    The cost and reliability of the software

  • Cons

    Integration of other Cox products with Dealertrack is disappointing. The lack of executive summary reporting and forecasting

AW

Aleesa W.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Just switched from R&R to Dealertrack. The reporting for Dealertrack is terrible. Hard to run a store this way!

  • Pros

    Price

  • Cons

    Too many to list. Horrible for accounting!

CC

Chuck C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

JG

Joey G.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

TH

Tammy H.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

accounting is easy

  • Pros

    pros are posting contracts is easy

  • Cons

    dont have as much control with service Repair orders being posted

DR

Debbie R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Not the best for parts

  • Pros

    user friendly - fairly easy to learn

  • Cons

    doesn't track cores in parts, parts physical inventory is not easy to reconcile

KK

Kevin K.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

LR

Lee R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

DealerTrack is on a older platform, but it gets the job done. The Accounting Department likes it which is the most important factor

  • Pros

    It is a very powerful system and capable of doing much more than we are using. Very reasonably priced for smaller organizations.

  • Cons

    Reporting system is not as robust as some of its competitors. Have to use their printers which are expensive.

DP

Danny P.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Training was great and a smooth transition.

  • Pros

    Intuitive to use

  • Cons

    Doesn't have all the features Reynolds had but about 1/3 the cost.

TK

Todd K.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Very basic system, few upgrades over the years. Still using 'work-arounds' for things that should be readily available.

  • Pros

    The Help line is excellent

  • Cons

    Not as user friendly as it could be. Limited space for ccr's, comments, etc. Many times doesn't reflect Customer Value properly. Doesn't hold the Advisor to the estimate so they can close the RO with to the wrong amount. More time consuming for Advisors and even more for Parts Dept. than Reynolds was.

JL

Joe L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

SN

Stephen N.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

MH

Mary H.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

BB

Bob B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

JK

Judith Judith K.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

  • Pros

    simple to use

  • Cons

    cox is taking over the automotive world! the entire system is way too costly

RM

Rob M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

NL

Nelson L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

  • Pros

    works well with 3rd party vendors

SM

Seth M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Get professional help on install

  • Pros

    All in one solution with CRM /XTIME

  • Cons

    Primitive, support is slow. Accouting is average t best

PP

Paul P.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

TS

Tracey S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

DP

Dave P.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Not as robust as CDK or Reynolds, but for the price difference, you can't beat it. Also, nowhere near as arrogant as the big guys!

RR

Robert R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

  • Pros

    Ease of Use

  • Cons

    Not able to Caputure as much BreakDown as some other Systems

CM

Cliff M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

I don't think we have ever used all the functionality of any of our DMS systems over the years.

  • Pros

    Response to help qustions is not good.

FE

Frank E.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

Cost effective option

  • Pros

    Integration with Vin, Vauto etc.

  • Cons

    Poor customer relations and contact. Difficult to find a knowledgeable Cox associate who can assist when the need arises.

JH

John H.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

Be careful to receive a good setup program

  • Pros

    Easy to use[mostly]

  • Cons

    Cost have increase beyond our former system. We know costs are increasing but the advantage of lower cost has now dissapeared

TG

Todd G.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

CB

Cole B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

DealerTrack is functional and is a great value DMS.

  • Pros

    Very easy to train new employees.

  • Cons

    It is very basic. The reporting is also not great.

CJ

Chip J.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

Very simple, need an analytics tool on top of it like Dealerops

  • Pros

    cheap, simple

  • Cons

    Not a lot of good reporting

DG

Dereck G.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

Many integration issues with your own products. Limited characters for tech story and concerns, cuts parts off. Reporting might work but no one seems to know how. terrible interface when billing repair orders. parts side is the worst thing I have ever seen.

  • Pros

    You can close just the customer pay part of a repair order.

  • Cons

    everything else

CM

Craig M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

Poor reporting

  • Pros

    Cheap

  • Cons

    Poor reporting

MS

Michael S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

RK

Rick K.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

Poor customer service

  • Cons

    To many clicks to navigate the system.

LL

Larry L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

Restore the group training option available at Dealertrack site in Utah. This will provide live interaction with other system users.

  • Pros

    Offsite access to the system when needed

  • Cons

    Slow response to case issues on DMS360.

NH

Nancy H.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

Just converted from CdK after 15 years. Too early to tell a lot on dealertrack yes

GW

Gary W.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

PRICE

  • Pros

    EASY TO USE

  • Cons

    REPORTS

BR

Bart R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

SO

Steven O.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

If you're looking for a basic DMS to do most tasks at a lower price point, it will serve the purpose and provide some value.

  • Pros

    Price. Integration w/other COX programs

  • Cons

    Very basic. Reporting is extremely lacking.

SO

Stewart O.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

Its a stable system that does everything it should, just doesn't have update features.

  • Pros

    Stable, reliable

  • Cons

    Old technology, lacks many features of neweer systems

SH

Stacy H.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

SP

Susan P.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

The GL side is dated. Reference fields are very limited on the amount of characters that can be entered. Sales, Service & Tech ID's are limited to three characters. No real user security, vehicle or deal logs. User security is pretty much all or nothing.

  • Pros

    N/A

  • Cons

    Items mentioned above.

MM

Matt M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

HORRIBLE TRAINING OPTIONS

  • Pros

    AFFORDABLE

  • Cons

    SUPPORT STINKS

JL

Jeff L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

BT

Barby T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

TB

Tim B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

Do not use

  • Pros

    It is there

  • Cons

    No support, Reporting is not user friendly

SB

Stefani B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

TS

Tom S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

Decent system with limitations

  • Pros

    Intercompany accounting and general ease of use.

  • Cons

    Can't lock users out at month and continue to work myself.

BF

Bob F.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Great value for money

  • Pros

    Web based. Reasonably priced.

  • Cons

    Not very intuitive

MS

Marc S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

JS

Jb S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

MW

Mark W.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

DD

Dave D.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

THERE ARE BETTER SYSTEMS OUT THERE

FD

Frank D.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

DONT

JC

Joe C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

BS

Bryan S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

MB

Mo B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

HH

Harald H.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Best bang for the buck that we are aware of.

  • Pros

    Feature/cost ratio

  • Cons

    The various modules aren't integrated perfectly. The system was developed by piecing together a few different software programs into the current DealerTrack iteration.

KW

Kern W.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

MB

Myles B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

TH

Tim H.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

only complaint is the parts dept (FORDEcat and DEaler track do not integrate!

  • Pros

    na

  • Cons

    na

JM

Joe M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

TO MANY STEPS TO DO THE SAME THING

AS

Antony S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

great for the price ?

  • Pros

    Price

  • Cons

    BASIC INTEGRATED REPORTING FOR SERVICE, and DISCOUNTING.

BL

Barry L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

GB

Greg B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

It Cox so it works with everything

  • Pros

    Easy and expanding

TB

Travis B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

EL

Evan L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

The overall integration with other COX products is mediocre to subpar at best. Its been 8 years since they have owned all of the tools to make one cohesive environment and they have failed miserably to implement that.

  • Pros

    Cheap

  • Cons

    antiquated, difficult to train on, terrible we-owe process.

SS

Stephen S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

MC

Mike C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

TD

Tom D.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

TS

Tim S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

MM

Mark M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

BB

Bryan B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

We need more contact with our Rep, more offering of training and help

  • Pros

    Easy access, pretty much it

  • Cons

    lack of follow-up and training since we started with Dealer track.

MT

Mac T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

DOWNGRADE FROM REYNOLDS

  • Pros

    NONE

  • Cons

    CAN'T SPLIT JOBS WITH DEPTS AND/OR WARRANTY/CUSTOMER

RM

Rhonda M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

JB

Johnny B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

AF

Alicia F.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

CF

Cory F.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

RB

Rick B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

SC

Scott C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Cost is good, support is good. Missing things for reporting makes it harder

  • Pros

    Great to login from anywhere if needed

  • Cons

    Parts dept in DMS is very weak

TS

Tony S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Reporting that is built in (as you would want it- as opposed to logging into a customer portal) is HORRIBLE - and getting a simple SERVICE report that has all you want in one report (Like Reynolds) is not possible!

  • Pros

    simple / web based

  • Cons

    Reporting, Coupons/Discounting and multiple techs on one line - ALL HORRIBLE compared to Reynolds/ADP/CDK

WB

Wayne B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

MB

Michael B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Lacks the ability to email invoices from the DMS screen to any email, it will allow you to email to yourself and then email to a customer etc.

  • Pros

    Simplicity but it is to basic.

  • Cons

    To many steps to complete a process which allows room for error, unable to print a repair order from another program, dealertrack does not grant access to anyone other than Xtime.

LS

Lauretta S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

USER-FRIENDLY AND TECHNICAL SUPPORT IS EXCELLENT

  • Pros

    SIMPLE - GENERATE NICE AND CLEAN REPAIR ORDER

  • Cons

    INABILITY TO MOVE CONCERN LINES

JL

Jim L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Simple to use. Limited functions.

  • Pros

    Ease of use. Ease of training new users.

  • Cons

    Limited functionality sometimes requires "creative solutions" to get desired result.

JC

Josh C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

It's a lower cost DMS, but when you add on all the other products like xTime, Vinsolutions, Doc Management, etc, the prices add up.

  • Pros

    Great integrations

  • Cons

    Accounts Receivable is not a balance forward, it's open item, and is a pain in the butt. Also, there are a lot of add-on products like xTime for service, that require a different subscription (the integration is good though).

JM

Jeff M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

  • Pros

    We moved from DDS Advantage so things like integrations and ease of use in parts, accounting, and sales is good.

  • Cons

    Service lack shop control and Automatic Electronic Dispatching for Techs does not work well

TR

Tom R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

JB

Jerry B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Good not great

  • Pros

    Cost

  • Cons

    Limited capability

JD

Jon D.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

About to trial DealerTrack DMS+, hoping that it addresses the weak points of the current DMS.

  • Pros

    Affordable, integrates well with other applications, particularly ones from Cox Automotive.

  • Cons

    Shared customer name file is tough to manage. Special Order Parts System is a kludge of functions dating back to Arkona before DealerTrack.

JS

Jesse S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

NR

Nick R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

FM

Freddy M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

CM

Colette M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

BB

Barre B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

  • Cons

    Con - Functionality Automatically closes ro's to stock number even if it should be charged to a different account

AY

Anthony Y.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

none

  • Pros

    none

  • Cons

    none

BS

Brett S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

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