Gillrie Institute
Reynolds & Reynolds

Reynolds & Reynolds

3.8

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Vendor Info

History

The R&R DMS systems can be classified as complete dealership software suites with features that satisfy all dealership needs related to Business Office, Front End, Fixed Operations, and Dealership-wide. The company’s latest product introductions include RFID (Radio-frequency identification tags for vehicle scan), Status Board for the service waiting room, Reservation Manager for integrated appointment scheduling, and ReySAFE real-time monitoring of internet traffic and bandwidth usage. R&R operates a family of well-known brands that carry popular stand-alone products (KeyTrak and KeyVault key systems, Naked Lime marketing services, DocuPad from CoinData, Xtream Services with data and equity mining services). The company also runs Reynolds Certified Interface program (RCI) with over 120 approved partners.

Contact Info:

Phone Number
937 485 2000
Website
reyrey.com

Features

Vendor Reviews

JV

Joanne V.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

Feature rich, continuously upgrading

  • Pros

    Full integration of "modules", excellent DMS feedback on utilization, assigned client rep is excellent

  • Cons

    Pricing on high side, ease of use

CH

Chris H.

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    1 2 3 4 5

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Reviewed 1 year ago

It works, the programming is a bit old, requiring extra steps. Once you get used to it, it becomes easier.

  • Pros

    IT WORKS!

  • Cons

    not very intuitive

BC

Bob C.

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    1 2 3 4 5

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Reviewed 1 year ago

MK

Mike K.

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Reviewed 1 year ago

MY

Matthew Y.

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    1 2 3 4 5

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Reviewed 1 year ago

JA

Jack A.

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Reviewed 1 year ago

Setup is complicated but once done, you have very detailed control throughout your operations.

  • Pros

    Strong security, very granular control. Controls in all departments let you fine tune operations.

  • Cons

    Does not play well with others, better but still limited and there are fees. Still a lot of old UCS red tape, they are working to improve that, but some is built in.

AW

Alfred W.

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Reviewed 1 year ago

BD

Bill D.

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Reviewed 1 year ago

JR

Jay R.

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Reviewed 1 year ago

  • Pros

    Ease of use

  • Cons

    Too Restrictive and

LV

Lawrence V.

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    1 2 3 4 5

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Reviewed 1 year ago

ZB

Zach B.

  • Overall Rating

    1 2 3 4 5

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Reviewed 1 year ago

Is great overall

  • Pros

    Best fixed ops system in the game

  • Cons

    They are not spending money on r&d

PL

Philip L.

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    1 2 3 4 5

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Reviewed 1 year ago

You get what you pay for

  • Pros

    Excellent customer service, and nearly 0 downtime of any systems

  • Cons

    Expensive certification connections for third parties Which are probably beyond important, especially in this time of hacking

FE

Frank E.

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    1 2 3 4 5

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Reviewed 1 year ago

LL

Lou L.

  • Overall Rating

    1 2 3 4 5

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Reviewed 1 year ago

MD

Mike D.

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    1 2 3 4 5

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Reviewed 1 year ago

Expensive compared to newer entrants and has a more archaic structure but downtime is virtually non-existent and support is easy to access

  • Pros

    Breadth of offerings, support, history

  • Cons

    Cost and feedback on needed changes is ignored

FS

Felicity S.

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

Not recognized by OEMs as a mainstream DMS. We are missing out on Hyundai Brand Ambassador funds because it does not integrate with approved Hyundai vendors.

  • Pros

    Security

  • Cons

    Does not integrate well with other vendors

JV

Julia V.

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    1 2 3 4 5

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    1 2 3 4 5

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Reviewed 1 year ago

DT

Dave T.

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    1 2 3 4 5

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Reviewed 1 year ago

JT

Jan T.

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Reviewed 1 year ago

Has really good functionality. Many good features. Customer service is local and is helpful.

  • Pros

    Ease of use.

  • Cons

    supplies LEXMARK printers which are very expensive for supplies and to maintain.

KW

Karen W.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

Expensive but works. Full suite of services, not many 3rd party vendors needed.

  • Pros

    Customer service line excellent.

  • Cons

    CRM is just okay.

MM

Mike M.

  • Overall Rating

    1 2 3 4 5

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Reviewed 1 year ago

  • Cons

    Fees they charge third party vendors.

RC

Rick C.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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Reviewed 1 year ago

KW

Katherine W.

  • Overall Rating

    1 2 3 4 5

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Reviewed 1 year ago

MS

Matthew S.

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    1 2 3 4 5

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Reviewed 1 year ago

Great tools. Only as good as your setups.

  • Pros

    No integration when you are all in with their tools.

  • Cons

    Large ships take a long time to turn.

TF

Tim F.

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    1 2 3 4 5

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Reviewed 1 year ago

TD

Tim D.

  • Overall Rating

    1 2 3 4 5

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Reviewed 1 year ago

They lack flexibility.

  • Pros

    I do feel that they provide a generally solid fixed operations piece.

  • Cons

    There variable operations (CRM) lacks ease of use.

RC

Rebecca C.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

PS

Peter S.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

You can now negotiate price with Reynolds.

  • Pros

    Solid Accounting Package.

  • Cons

    Fewer Blue screens for power users.

DM

David M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

AW

Alaina W.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

ER

Elisabeth R.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

Overall it is a good product. Takes getting used to

  • Pros

    More than one location can be on the same system.

  • Cons

    Giving access to employees is not very straight forward. Shows reversals on schedule and can be confusing.

SL

Stephanie L.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

I feel like they could be more reasonably priced but at the same time hearing other feedback from other DMS systems, I do feel they have a good product (at least on the ends in which I use the system in the office)

  • Pros

    pro - ease of use (if you know the system, I trained myself for the most part as I started on blue screen, so cannot speak for that aspect of a non dms user)

  • Cons

    con - price, could be a little more reasonable i feel compared to pricing of other systems

CE

Christopher E.

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

For our dealership - we have good utilization of the DMS and constantly monitor and train employees on getting the most out of what we are paying for.

  • Pros

    Not much ReyRey does not do.

  • Cons

    Price

GF

George F.

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    1 2 3 4 5

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Reviewed 1 year ago

Continually improving the product with updates to stay current on trends and processes.

  • Pros

    Fully integrated, large revenue generating features if used properly.

  • Cons

    Cost.

PL

Peter L.

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    1 2 3 4 5

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Reviewed 1 year ago

There are other good options for a fraction of the price.

  • Pros

    The accounting department likes it.

  • Cons

    Price Reynolds business practices are unethical.

WS

William S.

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

CB

Chad B.

  • Overall Rating

    1 2 3 4 5

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Reviewed 1 year ago

KR

Kim R.

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    1 2 3 4 5

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Reviewed 1 year ago

Centralized accounting save your org soooooooooo much money! love it.

  • Pros

    Ease of set ups centralized prefixes vs labor types much cleaner, only one place to setup Easiest to train

  • Cons

    Parts bins totals, need more

GM

Gregory M.

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

JP

Jason P.

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    1 2 3 4 5

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Reviewed 1 year ago

Reynolds has the best customer service in the industry. Also, their software is rock solid and always being enhanced.

  • Pros

    Top-notch customer service.

  • Cons

    Price increases. And overall prices.

R(

Robin McNeil (.

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

Do some research with other local dealers to verify functionality with the manufacturer and finance lenders

  • Pros

    Accounting and payroll software is user friendly. The Dynamic reporting feature is very helpful. Paperless "Deal Jacket" in F&I is saving time and storage space.

  • Cons

    Their CRM / desking program wasn't working properly with Chrysler, Dodge, Jeep, Ram vehicles and caused errors. We are using a third-party CRM

SG

Silvana G.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

We are using Reynolds ERA blue screens which we like. However it is very expensive and they are trying to migrate people to ERA Ignite.

  • Pros

    many useful features, easy to use

  • Cons

    PRICE

KW

Kimberly W.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

JM

John M.

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    1 2 3 4 5

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Reviewed 1 year ago

Reynolds is still Reynolds!

  • Pros

    It works! Rock solid.

  • Cons

    Contracts and always charging you. It is like getting pecked to death by ducks!

BS

Bill S.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

RP

Randy P.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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Reviewed 1 year ago

we like it, but its all weve ever known!

  • Pros

    great support

  • Cons

    costs!!!

JT

Jane T.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

You get what you pay for

  • Pros

    Once you buy all the add ons the data flows well between departments

  • Cons

    Expensive

CC

Chris C.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

Both DMS do not like putting "boots on the ground". They love on line - which is not practical for some. If you do need resources - they cost too much

  • Pros

    Fairly simple to use - both of them

  • Cons

    CDK - too long to fix issues Reynolds - they love co-terminous language which is damaging.

DM

Darla M.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

PR

Paul R.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

JW

Jane W.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

they are expensive and very difficult to get something fix or done.

A"

Andrew Fink ".

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

SW

Sheryl W.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

AT

Amy T.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

TG

Tammy G.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

Very user friendly and easy to train new employees. Continuous updates and follow up training

CR

Cade R.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

FS

Fiona S.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

MS

Melanie S.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

NF

Nick F.

  • Overall Rating

    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

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    1 2 3 4 5

Reviewed 1 year ago

LS

Linda S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

LA

Lincoln Phillip Esq. (Use MSN A.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

JT

Jasmine T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

IS

Irene S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

  • Cons

    Does not play well with others

GS

Gabrielle S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

They're trying to change the way they do things...but it's a big ship to turn around. Still weeks to get pricing/answers. Tech support is great though...no complaints there.

  • Pros

    It works; the integration of acquistiion of Deskit is great. Very few "ghosts" or code issues.

  • Cons

    Clunky, inflexible, fee to integrate with everything. Reps hands are constantly tied/micromanaged

SA

Stan A.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

R&R is user friendly

  • Pros

    Ease of use Familiarity

  • Cons

    Integration fees

BK

Brian K.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Ensure you are getting the right solutions for your dealership and the employees have buy in. Once you buy it you own it, it is very hard to return but there is some limited exchange value.

  • Pros

    Familiarity of the system to our staff.

  • Cons

    Inflexible, particularly with reporting formats pulling the data out of the system.

BL

Bill L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Expensive

  • Pros

    Expensive

  • Cons

    Expensit

AM

Aria M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

please make hot keys or short cuts to opening a new RO and searching for an RO quicker at this you are required to use a mouse (not fun)

  • Pros

    I'm used to it

  • Cons

    please make hot keys or short cuts to opening a new RO and searching for an RO quicker at this you are required to use a mouse (not fun)

WB

Walt B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

good product, keeps up with the times

  • Pros

    customer service is great

  • Cons

    $$$$ expensive

VT

Vernon T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

EP

Ed P.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Consider a disruptor as opposed to a legacy provider

  • Pros

    Many platforms available to where they could be a one stop shop if you elected to use all of their solutions and do have direct integration

  • Cons

    Expensive and not much flexibility with the data and you have to pay them for added functionality to get the data in a more usable format

TC

Tim C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Reynolds makes things difficult when it comes to other vendors that we use

  • Cons

    Reynolds makes things difficult when it comes to other vendors that we use

BS

Barry S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

JR

Jim R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

RF

Ron F.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

HH

Harold H.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

price is way high. when products change you can only swap out products you arnt using instead of canceling

  • Pros

    integration is good

  • Cons

    CRM is a bit out dated

JT

John T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Overall, Reynolds is a decent company. Sometimes, you need to keep a short leash on them, but it all works out in the end.

  • Pros

    Their products are scalable. The support is impeccable - including local onsite support (field techs).

  • Cons

    Pricing doesn't always make sense. The billing descriptions are sometimes cryptic.

BG

Ben G.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

MM

Mike M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

FK

Frank K.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

good for the accounting dept not so good for service advisors or sales dept

  • Pros

    good for accounting

  • Cons

    not integrated with other sale programs

DD

Daniel D.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

FR

Fred R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

SC

Scott C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

NO TRAINING AVAILIBLE

JF

Justin F.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

BB

Blake B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

When there are installs of programs added the training is not the best.

  • Cons

    Sometimes these features are geared towards larger shops and they can be too much for a smaller facility.

TC

Travis C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

TW

Tom W.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

BM

Brandy M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

CR

Chris R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Should have more training

  • Pros

    Easy to use compared to other DMS systems used

  • Cons

    Alot of different areas and should have a cheat sheet to show someone how to navigate different screens.

NC

Nick C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

YA

Yaw A.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

LR

Linda R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Excellent for intergration of departments

  • Pros

    Lack of training

MF

Manolo F.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Good, but outdated

  • Pros

    Robust operating system

  • Cons

    Complicated to create reports

JL

Jeff L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

RS

Robert S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

MS

Mike S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Very poor in production and release of new products

  • Pros

    familiarity

  • Cons

    expense, surcharges for any integration, long contracts

JS

Jake S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

KS

Kelley S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

DF

Dennis F.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

It is very robust and support for reports and problems are very good.

  • Pros

    Complete integrated product that solid and doesn't have many failures.

  • Cons

    Expensive and slow to get new features of competition.

FD

Frank D.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

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