
Reynolds & Reynolds
Vendor Info
History
The R&R DMS systems can be classified as complete dealership software suites with features that satisfy all dealership needs related to Business Office, Front End, Fixed Operations, and Dealership-wide. The company’s latest product introductions include RFID (Radio-frequency identification tags for vehicle scan), Status Board for the service waiting room, Reservation Manager for integrated appointment scheduling, and ReySAFE real-time monitoring of internet traffic and bandwidth usage. R&R operates a family of well-known brands that carry popular stand-alone products (KeyTrak and KeyVault key systems, Naked Lime marketing services, DocuPad from CoinData, Xtream Services with data and equity mining services). The company also runs Reynolds Certified Interface program (RCI) with over 120 approved partners.
Features
Vendor Reviews
Joanne V.
Reviewed 5 months ago
Feature rich, continuously upgrading
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Pros
Full integration of "modules", excellent DMS feedback on utilization, assigned client rep is excellent
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Cons
Pricing on high side, ease of use
Chris H.
Reviewed 7 months ago
It works, the programming is a bit old, requiring extra steps. Once you get used to it, it becomes easier.
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Pros
IT WORKS!
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Cons
not very intuitive
Bob C.
Reviewed 7 months ago
Mike K.
Reviewed 7 months ago
Matthew Y.
Reviewed 7 months ago
Jack A.
Reviewed 7 months ago
Setup is complicated but once done, you have very detailed control throughout your operations.
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Pros
Strong security, very granular control. Controls in all departments let you fine tune operations.
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Cons
Does not play well with others, better but still limited and there are fees. Still a lot of old UCS red tape, they are working to improve that, but some is built in.
Alfred W.
Reviewed 7 months ago
Bill D.
Reviewed 7 months ago
Jay R.
Reviewed 7 months ago
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Pros
Ease of use
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Cons
Too Restrictive and
Lawrence V.
Reviewed 7 months ago
Zach B.
Reviewed 7 months ago
Is great overall
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Pros
Best fixed ops system in the game
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Cons
They are not spending money on r&d
Philip L.
Reviewed 7 months ago
You get what you pay for
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Pros
Excellent customer service, and nearly 0 downtime of any systems
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Cons
Expensive certification connections for third parties Which are probably beyond important, especially in this time of hacking
Frank E.
Reviewed 7 months ago
Lou L.
Reviewed 7 months ago
Mike D.
Reviewed 7 months ago
Expensive compared to newer entrants and has a more archaic structure but downtime is virtually non-existent and support is easy to access
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Pros
Breadth of offerings, support, history
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Cons
Cost and feedback on needed changes is ignored
Felicity S.
Reviewed 7 months ago
Not recognized by OEMs as a mainstream DMS. We are missing out on Hyundai Brand Ambassador funds because it does not integrate with approved Hyundai vendors.
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Pros
Security
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Cons
Does not integrate well with other vendors
Julia V.
Reviewed 7 months ago
Dave T.
Reviewed 7 months ago
Jan T.
Reviewed 7 months ago
Has really good functionality. Many good features. Customer service is local and is helpful.
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Pros
Ease of use.
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Cons
supplies LEXMARK printers which are very expensive for supplies and to maintain.
Karen W.
Reviewed 7 months ago
Expensive but works. Full suite of services, not many 3rd party vendors needed.
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Pros
Customer service line excellent.
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Cons
CRM is just okay.
Mike M.
Reviewed 7 months ago
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Cons
Fees they charge third party vendors.
Rick C.
Reviewed 7 months ago
Katherine W.
Reviewed 7 months ago
Matthew S.
Reviewed 7 months ago
Great tools. Only as good as your setups.
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Pros
No integration when you are all in with their tools.
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Cons
Large ships take a long time to turn.
Tim F.
Reviewed 7 months ago
Tim D.
Reviewed 7 months ago
They lack flexibility.
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Pros
I do feel that they provide a generally solid fixed operations piece.
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Cons
There variable operations (CRM) lacks ease of use.
Rebecca C.
Reviewed 7 months ago
Peter S.
Reviewed 7 months ago
You can now negotiate price with Reynolds.
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Pros
Solid Accounting Package.
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Cons
Fewer Blue screens for power users.
David M.
Reviewed 7 months ago
Alaina W.
Reviewed 7 months ago
Elisabeth R.
Reviewed 7 months ago
Overall it is a good product. Takes getting used to
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Pros
More than one location can be on the same system.
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Cons
Giving access to employees is not very straight forward. Shows reversals on schedule and can be confusing.
Stephanie L.
Reviewed 7 months ago
I feel like they could be more reasonably priced but at the same time hearing other feedback from other DMS systems, I do feel they have a good product (at least on the ends in which I use the system in the office)
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Pros
pro - ease of use (if you know the system, I trained myself for the most part as I started on blue screen, so cannot speak for that aspect of a non dms user)
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Cons
con - price, could be a little more reasonable i feel compared to pricing of other systems
Christopher E.
Reviewed 7 months ago
For our dealership - we have good utilization of the DMS and constantly monitor and train employees on getting the most out of what we are paying for.
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Pros
Not much ReyRey does not do.
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Cons
Price
George F.
Reviewed 7 months ago
Continually improving the product with updates to stay current on trends and processes.
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Pros
Fully integrated, large revenue generating features if used properly.
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Cons
Cost.
Peter L.
Reviewed 7 months ago
There are other good options for a fraction of the price.
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Pros
The accounting department likes it.
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Cons
Price Reynolds business practices are unethical.
William S.
Reviewed 7 months ago
Chad B.
Reviewed 7 months ago
Kim R.
Reviewed 7 months ago
Centralized accounting save your org soooooooooo much money! love it.
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Pros
Ease of set ups centralized prefixes vs labor types much cleaner, only one place to setup Easiest to train
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Cons
Parts bins totals, need more
Gregory M.
Reviewed 7 months ago
Jason P.
Reviewed 7 months ago
Reynolds has the best customer service in the industry. Also, their software is rock solid and always being enhanced.
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Pros
Top-notch customer service.
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Cons
Price increases. And overall prices.
Robin McNeil (.
Reviewed 7 months ago
Do some research with other local dealers to verify functionality with the manufacturer and finance lenders
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Pros
Accounting and payroll software is user friendly. The Dynamic reporting feature is very helpful. Paperless "Deal Jacket" in F&I is saving time and storage space.
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Cons
Their CRM / desking program wasn't working properly with Chrysler, Dodge, Jeep, Ram vehicles and caused errors. We are using a third-party CRM
Silvana G.
Reviewed 7 months ago
We are using Reynolds ERA blue screens which we like. However it is very expensive and they are trying to migrate people to ERA Ignite.
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Pros
many useful features, easy to use
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Cons
PRICE
Kimberly W.
Reviewed 7 months ago
John M.
Reviewed 7 months ago
Reynolds is still Reynolds!
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Pros
It works! Rock solid.
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Cons
Contracts and always charging you. It is like getting pecked to death by ducks!
Bill S.
Reviewed 7 months ago
Randy P.
Reviewed 7 months ago
we like it, but its all weve ever known!
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Pros
great support
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Cons
costs!!!
Jane T.
Reviewed 7 months ago
You get what you pay for
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Pros
Once you buy all the add ons the data flows well between departments
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Cons
Expensive
Chris C.
Reviewed 7 months ago
Both DMS do not like putting "boots on the ground". They love on line - which is not practical for some. If you do need resources - they cost too much
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Pros
Fairly simple to use - both of them
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Cons
CDK - too long to fix issues Reynolds - they love co-terminous language which is damaging.
Darla M.
Reviewed 7 months ago
Paul R.
Reviewed 7 months ago
Jane W.
Reviewed 7 months ago
they are expensive and very difficult to get something fix or done.
Andrew Fink ".
Reviewed 7 months ago
Sheryl W.
Reviewed 7 months ago
Amy T.
Reviewed 7 months ago
Tammy G.
Reviewed 7 months ago
Very user friendly and easy to train new employees. Continuous updates and follow up training
Cade R.
Reviewed 7 months ago
Fiona S.
Reviewed 7 months ago
Melanie S.
Reviewed 7 months ago
Nick F.
Reviewed 7 months ago
Linda S.
Reviewed 7 months ago
Lincoln Phillip Esq. (Use MSN A.
Reviewed 7 months ago
Jasmine T.
Reviewed 7 months ago
Irene S.
Reviewed 7 months ago
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Cons
Does not play well with others
Gabrielle S.
Reviewed 7 months ago
They're trying to change the way they do things...but it's a big ship to turn around. Still weeks to get pricing/answers. Tech support is great though...no complaints there.
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Pros
It works; the integration of acquistiion of Deskit is great. Very few "ghosts" or code issues.
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Cons
Clunky, inflexible, fee to integrate with everything. Reps hands are constantly tied/micromanaged
Stan A.
Reviewed 7 months ago
R&R is user friendly
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Pros
Ease of use Familiarity
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Cons
Integration fees
Brian K.
Reviewed 7 months ago
Ensure you are getting the right solutions for your dealership and the employees have buy in. Once you buy it you own it, it is very hard to return but there is some limited exchange value.
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Pros
Familiarity of the system to our staff.
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Cons
Inflexible, particularly with reporting formats pulling the data out of the system.
Bill L.
Reviewed 7 months ago
Expensive
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Pros
Expensive
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Cons
Expensit
Aria M.
Reviewed 8 months ago
please make hot keys or short cuts to opening a new RO and searching for an RO quicker at this you are required to use a mouse (not fun)
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Pros
I'm used to it
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Cons
please make hot keys or short cuts to opening a new RO and searching for an RO quicker at this you are required to use a mouse (not fun)
Walt B.
Reviewed 8 months ago
good product, keeps up with the times
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Pros
customer service is great
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Cons
$$$$ expensive
Vernon T.
Reviewed 9 months ago
Ed P.
Reviewed 9 months ago
Consider a disruptor as opposed to a legacy provider
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Pros
Many platforms available to where they could be a one stop shop if you elected to use all of their solutions and do have direct integration
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Cons
Expensive and not much flexibility with the data and you have to pay them for added functionality to get the data in a more usable format
Tim C.
Reviewed 9 months ago
Reynolds makes things difficult when it comes to other vendors that we use
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Cons
Reynolds makes things difficult when it comes to other vendors that we use
Barry S.
Reviewed 11 months ago
Jim R.
Reviewed 11 months ago
Ron F.
Reviewed 11 months ago
Harold H.
Reviewed 11 months ago
price is way high. when products change you can only swap out products you arnt using instead of canceling
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Pros
integration is good
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Cons
CRM is a bit out dated
John T.
Reviewed 11 months ago
Overall, Reynolds is a decent company. Sometimes, you need to keep a short leash on them, but it all works out in the end.
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Pros
Their products are scalable. The support is impeccable - including local onsite support (field techs).
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Cons
Pricing doesn't always make sense. The billing descriptions are sometimes cryptic.
Ben G.
Reviewed 11 months ago
Mike M.
Reviewed 11 months ago
Frank K.
Reviewed 11 months ago
good for the accounting dept not so good for service advisors or sales dept
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Pros
good for accounting
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Cons
not integrated with other sale programs
Daniel D.
Reviewed 11 months ago
Fred R.
Reviewed 11 months ago
Scott C.
Reviewed 11 months ago
NO TRAINING AVAILIBLE
Justin F.
Reviewed 11 months ago
Blake B.
Reviewed 11 months ago
When there are installs of programs added the training is not the best.
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Cons
Sometimes these features are geared towards larger shops and they can be too much for a smaller facility.
Travis C.
Reviewed 11 months ago
Tom W.
Reviewed 11 months ago
Brandy M.
Reviewed 11 months ago
Chris R.
Reviewed 11 months ago
Should have more training
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Pros
Easy to use compared to other DMS systems used
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Cons
Alot of different areas and should have a cheat sheet to show someone how to navigate different screens.
Nick C.
Reviewed 11 months ago
Yaw A.
Reviewed 11 months ago
Linda R.
Reviewed 11 months ago
Excellent for intergration of departments
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Pros
Lack of training
Manolo F.