Gillrie Institute
TEKION

TEKION

3.8

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(36)
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Vendor Info

History

In 2016, ex-Telsa technology executives Jay Vijayan and Guru Sankararaman co-founded Tekion. Their vision: To disrupt the automotive retail industry with an end-to-end platform that connects automakers, dealerships, and customers, while putting user experience at the center of Tekion’s platform design.

Tekion quickly raised substantial funding and hired a world-class engineering team. Yet, generating design momentum proved a challenge. Tekion needed an external design partner that could handle the complexity of enterprise software, keep pace, and meet the startup’s high expectations.

Contact Info:

Phone Number
833-835-4662
Website
tekion.com/

Features

Vendor Reviews

MG

Matthew G.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 6 months ago

Test Tekion Review

  • Pros

    pro

  • Cons

    con

ID

Inder D.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 9 months ago

TT

Tj T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 9 months ago

Tekion is the new and improved, Not stuck in the 80's and 90's like its competitors

  • Pros

    ease of using

  • Cons

    none

RL

Ryan L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 9 months ago

It is great in accounting, and sales. Every now and then have some hiccups in parts and service. Some user error, some are system errors. Very user friendly and easy for new employees to learn.

  • Pros

    Ease of use, newer technology, web based, forward thinking.

  • Cons

    Random errors in parts and service, set ups / premissions are not very straight forward. The install team was good, but some of there other support is lacking. Reporting has a lot of filters that can make it complex.

JS

Jon S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 9 months ago

JT

Jim T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 9 months ago

Ease of use

  • Pros

    Web based dms

  • Cons

    Nothing really

CS

Carl S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 9 months ago

I believe Tekion is the future. Our younger associates adapted well after implementation. Our olders still struggle a bit after 3 months on the system. I believe this will improve over time.

  • Pros

    Most everything is under one roof, DMS, CRM, Service Scheduling, MPI.

  • Cons

    Weak on vehicle inventory management. Still need a third party integration.

JT

Jennifer T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 9 months ago

JT

Jessica T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 9 months ago

Conversion is a nightmare

  • Pros

    Good functionality.

  • Cons

    Support blows

MT

Matt T.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 9 months ago

Better than the rest

  • Pros

    Easy to teach new people not command key driven

  • Cons

    None very flexible to use. Get what you put into ot

GI

Gary I.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

SW

Shawn W.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Pre installation work was not sufficient for accurate setup to be in place at go live - with the exception of sales. Easy to use and easy to train new hires.

  • Pros

    Software is great and work flow makes sense, as opposed to in/out of functions with previous DMS. Reporting storage is at your fingertips.

  • Cons

    Would like something different for expense review at month end - there are options but this is one of maybe a couple of things I miss about the old DMS - CDK.

EE

Eddie E.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

stay away. the training and the set up was awful. months before the set up we sent all the info needed to be prepared. they spent the 5 day live training to set up what should have been set up already. the training lacked in all departments. After navigating and figuring out how to use the system i can confirm it is not user friendly, every step takes 3 times longer than any other DMS i have ever used.

  • Pros

    media

  • Cons

    everything else

MO

Mel O.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

easy to navigate

  • Pros

    ease to navigate

  • Cons

    visibility of sensative info in my opion open to too many employees.

DS

Derek S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

EK

Elaine K.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

For accounting it lacks in many areas. There are definitely more key stokes to get functions completed. Not a good audit trail.

  • Pros

    Tekion pay is ok

  • Cons

    Poor trail Accounting functional lacks efficiency Takes longer to get things done Does not “automatically” update postings/entries The system is basically a fragmented system. Each “area” has its own piece that does not talk well with the other “pieces”.

AW

Andy W.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Great system with tons of potential but still very buggy and very much akin to the "early stages of the iPhone". The system has a ton of potential and I believe they will get it right in the long run.

  • Pros

    All in one solution. Web based. East to use.

  • Cons

    Very buggy and still in need of refinement. Because of their rapid growth, installation was challenging, as is tech support due to the lack of knowledge of many of their people.

JD

John D.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Tekion is an evolving DMS, and their Enterprise solution needs to improve and is with regards to set-ups and reporting.

  • Pros

    Easy to use and processing.

  • Cons

    Enterprise functions and reporting.

CS

Cliff S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Need more support personel

FC

Francisco C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

Prepare team for install. Involve everyone on the team. Communicate, communicate, communicate. Must have owner, gm, managers all support and be excited about change.

  • Pros

    Ease of use and access to information

  • Cons

    Booking module. Currently, not as strong as other DMS. Analytics tools currently does not allow for 12-month input as Reverse Risk.

KS

Kimberly S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

FE

Finley E.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 10 months ago

BP

Bob P.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

JV

Juan V.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

think about it twice and make sure it can handle the volume that it puts out

  • Pros

    a lot of features and reporting options

  • Cons

    te features and the options do not work correctly

RB

Roger B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

TO

Tom O.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

MR

Mcinerney R.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

DH

Dominick H.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 11 months ago

its Glitchey, Does random stuff you can never prepare for or catch until its too late. I've been doing this 25yrs and I've never seen a program just randomly populate as much crap as tekion does.

  • Pros

    Give me 6 months to think and check back with me

  • Cons

    I would say 1 major con having Tekion as a DMS is you have to use it. I have no choice in the matter

LB

Logan B.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Terrible installation and training. The Tekion employees sent to set up our store had very little product knowledge, and left us picking up pieces after they left. Would not recommend

  • Pros

    The ability to add file attachments, pictures, and videos is very nice. Also, month end is an easier process with digital ROs vs paper ROs

  • Cons

    GM requires us to OBDII dongle scan every car that comes through the service drive. Tekion has its own proprietary hardware/dongle scanners. They are problematic; can't hold a charge, internal software failures, unable to scan vehicles, etc. I was promised 1 dongle per advisor, I have 3 advisors and 1 dongle. I have never had more than 2 dongles. If my current 1 functional dongle fails, I will not be able to process any warranty claims. Tekion has not been able to provide adequate hardware and checking in cars is a nightmare.

JH

Jeff Von H.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

It still needs a lot of improvements. Should really be in Pilot Mode for all of the things that are still wrong. We still feel we have been the guinea pig with this system.

  • Pros

    Not many

  • Cons

    Still should be a Pilot program for all of the things that are not user friendly. Much more work than our old DMS, which was Auto Soft. Support has been very spotty also.

AL

Arthur L.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Lack of functionality

JF

Jeffrey F.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Its new and costs more!

  • Pros

    Not sure yet!

  • Cons

    Large amount of information learn again!

RS

Robert S.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

JC

Joe C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Best DMS. Can do more with this DMS than anything else I have ever used.

  • Pros

    EASE OF USE, GRANULAR DATA

  • Cons

    SOMETIMES IT CRASHES.

KW

Kim W.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

HM

Haemmerle M.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

AC

Alex C.

  • Overall Rating

    1 2 3 4 5

  • Ease of Use

    1 2 3 4 5

  • Features & Functionality

    1 2 3 4 5

  • Customer Support

    1 2 3 4 5

  • Value for Money

    1 2 3 4 5

  • Ease of Deployment

    1 2 3 4 5

Reviewed 1 year ago

Tekion promised a big game, and delivered on some of it. Did they cut our cost in half? No...but we are saving $5-7000/month from previous DMS.

  • Pros

    Cloud based, functionality, reporting

  • Cons

    Customer support is not much better than previous DMS, getting them to implement a change can be difficult

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